Narrow Your Niche to Grow Your Market

target narrow niche

Finding that sweet spot where you are the leader keeps you from being compared.

The last thing we should be in the world is common. That puts us in the mix to be compared with everyone around us, and that merely creates commoditization. It may be what a buyer wants. It allows them to compare and create the argument around price rather than value. But it is not the best for your business.

Assuming you do have something that is unique and valuable, it is far better to occupy a distinct place in the mind of the buyer. This makes you unique and incomparable. Of course, this may be easier stated than done in practicality. However, with the buyer’s ability to be able to search and choose quickly for alternatives, there is little choice if you want to remain competitive.

Occupying A Niche May Just Be A Small Twist

Every industry works differently. However, there is always opportunity to create a derivative of what everyone else is doing. A small twist to what is mainstream may create a large impact for sales. Look at all the categories of beer. Chemically, the ingredients are highly similar between different brewers. However, packaging around the light beer category or the imported beer category and the many other different delineations makes you look at a beer brand with a unique choice based on what category you are in the mood for. It’s a small twist to the beer market that creates separation for each brand.

A small twist works in many categories including cars, marketing services and running shoes to name a few examples. While we would all enjoy the opportunity to dominate a broad market, this is less likely than owning a niche in the mind of the consumer.

Ensuring Your Branding Messages Are Clear With Your Niche

Making a shift to a more narrow category within your industry will likely involve ensuring that every customer touch point carries the unique message. Your website copy needs to be updated and push the narrower niche messaging. It has to be part of what your sales dialogue focuses on.

The battle is happening in the mind of your customer where they can hopefully see you as a clear leader. From there, you are convincing them that your narrow niche category is the solution to what they may not be able to fully articulate. This can be both suggestive and imperative in your sales approach.

The further you can define your niche, the less comparison can be made between you and someone else. It keeps the conversation focused on a uniqueness that you are customized to solve.

Don’t Fall In Line Anymore

Part of what we work on with branding and marketing strategy with our clients is helping them separate themselves from the pack. It is making them remarkable. It means that they have to see themselves and promote a position in the mind of their customers that does not put them in line with others. It is truly creating a brand.

That takes a lot of hard work on strategy and implementation of the customer touch points to communicate a niche with the overall customer experience. Customers learn for themselves online and come to conclusions about who you are from how you position.

If you are in line, get out. It’s detrimental to your own value and keeps you in someone else’s game.

If you look at how you are perceived, are you often compared to others? In what ways can you create changes that would allow you to be more narrow and unique in the mind of customers in your market?

Continuous Change And Reinvention

MetamorphosisIt is easy to get confused and delirious with all the marketing fads.  Marketing and sales executives are looking for ways to drive demand and revenue.  The frequency and speed of change can siphon us into the barrage of tools in marketing automation, social media, CRM and web technologies.  It is fast, furious and relentless to keep up.

I have been enjoying the biography of Steve Jobs and learning how he was able to drive change continually.  He had passion and focus.  He could see what the masses were not yet realizing they wanted.

When he returned to Apple after a long period of time, he had a conversation with one of the founders, Mike Markulla, about how to rebuild Apple into a company that would last.  I liked his input to Jobs:

Jobs’s ambition was to build a company that would endure, and he asked Markkula what the formula for that would be. Markkula replied that lasting companies know how to reinvent themselves. Hewlett-Packard had done that repeatedly; it started as an instrument company, then became a calculator company, then a computer company.  “Apple has been sidelined by Microsoft in the PC business,” Markkula said. “You’ve got to reinvent the company to do some other thing, like other consumer products or devices. You’ve got to be like a butterfly and have a metamorphosis.” Jobs didn’t say much, but he agreed.

Lasting companies have the skill, culture and knowledge of how to reinvent themselves.  This is a different mindset than many companies today that are experiencing the fading of their cash cow position or a business that loses relevance because of technologies and evaporating markets.  Sitting on your laurels is a dangerous position when everything is always changing.

To drive demand continually means continuous change.  It means never being comfortable and always innovating.  Your story becomes part of your brand and your brand connects with customers based on their ever changing world.

At AscendWorks, we are not the same company we were five years ago, much less a year ago.  We know how to reinvent ourselves.  We have to.  Our clients hire us to help them reinvent themselves and teach them to do it repeatedly.  They can sense the same truth – change or become irrelevant.

Make reinvention your brand.

Inbound Marketing Consulting Project With Pets For Patriots

Pets For Patriots LogoWe finished off an inbound marketing system project with Pets For Patriots and they announced it on the wire today.

Their system has an array of automation tools that help to nurture and transact with site visitors.

They have a neat cause for our nation’s patriots and endangered pets.  Be sure to take a visit to their site when you get a chance.

New York, NY [11/14/2011] – Pets for Patriots, Inc., a not-for-profit dedicated to connecting last-chance shelter pets with service and veteran members of the United States military, is celebrating its two year anniversary with a major relaunch.

“Two years ago we received our not-for-profit status,” says Beth Zimmerman, founder and executive director of Pets for Patriots. “Since that time we transformed more than 100 lives, those of pet and person, through our honorable pet adoption program. We can’t wait to bring positive change to not just hundreds, but thousands more.”

Since its launch, Pets for Patriots has started its program in 30 states and aims to be in every state by 2013.

To help achieve this goal, Pets for Patriots is working with AscendWorks, which assisted the charity in Salesforce customization, marketing automation and website redesign. AscendWorks donated most of its time to Pets for Patriots and continues to work with the charity to create the infrastructure, processes and tools to support its continued growth.

“AscendWorks automates business processes and implements marketing systems for many different types of organizations,” says Don Dalrymple, AscendWorks President. “Pets for Patriots serves our country’s heroes and helps them with their emotional and practical needs. They save pets and soldiers. We are glad to help make a difference and help facilitate a beautiful process of helping our nation’s heroes. It is inspiring and we are glad to be a part of helping the cause.”

Zimmerman notes that AscendWorks has helped the charity in countless ways. “The passion and dedication they bring to our cause is without peer,” she says. “We’re incredibly grateful for all they’re doing to ensure our charity’s success. They have become our ‘go-to’ partner when we need to figure out how to get something done, and we’re touched that they’ve taken our mission to heart in such a big way.”

The Pets for Patriots website offers many new features, including:
Step-by-step learning and qualifying tours for patriots, shelters and veterinarians
Google map locator to easily find Pets for Patriots adoption and veterinary partners across the country
One-time, recurring, honorary and memorial giving options for donors
New canteen where supporters can purchase limited-edition branded wearables

Pets for Patriots is open to individuals from all United States armed forces at any stage of their careers, including retirees and veterans. To inspire them to bring an adult or other at-risk pet into their lives, the charity provides access to ongoing, discounted veterinary care and financial contributions towards the cost of pet food and other essentials.

“Surrender prevention is an important part of our mission,” says Zimmerman. “Short-term financial hardship leads many people to relinquish their pets. Our goal is to keep the families we help create together.”

The timing of the relaunch wasn’t lost on Pets for Patriots’ founder. “That our anniversary and site relaunch coincide with Veterans’ Day makes this all the more special,” says Zimmerman. “It doesn’t get better than that.”

# # #

About Pets for Patriots
Pets for Patriots, Inc., is a registered 501(c)(3) charity that helps military members honorably adopt adult and at-risk shelter pets. Its mission is to consistently give the gifts of fidelity, joy and companionship to both pet and person. Pets for Patriots is one of the only organizations in the country dedicated to both last-chance pets and military members. The charity is a proud member of the Army AW2 Wounded Warrior Program national community support network, a national partner of the Real Warriors Campaign and is listed by the National Resource Directory for ill and wounded veterans. Visit www.petsforpatriots.org for more information.

About AscendWorks
AscendWorks, LLC is a leading marketing automation strategy company located in Austin, Texas. The company creates and implements custom marketing automation systems and processes that generate and nurture leads for customers around the world. Visit www.ascendworks.com for more information.

Marketing To Attention

marketing ignore attentionMarketers miss the proverbial eight ball when it comes to attention.  Many marketers still believe we watch TV commercials fully when the majority of people skip the ads.  Here are the behaviors most of us do today in a world of too much marketing stimulus:

  • We change channels for radio ads.
  • We tear up and throw out junk mail.
  • We don’t pick up because of caller id
  • We mark email as spam from strangers
  • We skip sites with unwelcome banners
  • We completely ignore billboards and signs
  • We sign up for “Do Not Call” and “Do Not Fax”
  • We walk by the overbearing salesperson
  • We skip the magazine ads
  • We use free Craigslist rather than old school classifieds

While marketers have gotten creative throwing money at more colorful and refined artwork that interrupts us, buyers have built up defenses to block out the noise.  We have gotten quite good at blocking, ignoring and reporting unwelcome marketing.

We do other things that have our attention:

So how come there is so much money spent on bad, brainless marketing when our behaviors are pretty obvious and congruent?  Why do businesses sell the way they did 20 years ago rather than how we buy today?

I say go where the attention and focus is.  Build connection each step of the way that makes you desirable.  Then, maybe, you get a chance to have a conversation that matters with someone you desperately want as your customer.  Make it personal.  Study it.  Create immense value.  Then make it repeatable.

You will then have a system and process which automates your marketing approach.  You can be strategic in your marketing automation rather than desperate and hopeful in old strategies that are hit or miss.

What do you think?  Feel free to comment.

Why Marketing Automation Makes Selling Easier

Marketing automation sets up the salesperson.  It assumes something that traditional sales does not: buyers prefer self-service until they are ready to buy.

If you court your buyer too early, you can violate trust.  It is intrusive and unsynced with how they would prefer to move through the process of buying.

At some point, a switch occurs.  When the buyer feels ready, they move into engagement.  Selling becomes easy at this point.  The hard work beforehand is a process.  The actual sale is an event.  Create a personalized, predictable and relevant process and you create repeatable events for your business.

Here is the heavy lifting that marketing automation does before the event of a sale:

  1. Creates Awareness:  The marketplace is saturated and noisy.  Marketing automation gets past this noise by connecting with the buyer in an impactful and precise way based on their behaviors and preferences.  It is targeted when a well-designed marketing strategy has been implemented.
  2. Educates: Assume you know much, much more than your buyer.  You think about your product or service all the time.  Your buyer is buying when they need something.  There is a long list of items they have and you are one item in time and attention they are focused on.  They want to learn as much as possible, preferably from you.  Your marketing automation strategy should empower the buyer with knowledge which you have.
  3. Builds Trust: Your brand becomes part of the flesh and blood of your marketing automation system and touchpoints.  Frequency helps to spotlight your brand.  Insight and expertise positions you in the mind of the customer as the leader.  They want to pick the leader.  Effective marketing automation strategies build trust by positioning your leadership and your care by adding value as they are learning.
  4. Measures Interest: You can’t keep calling your unseen buyer.  However, their digital body language is telling you many things if you can capture it and analyze it.  You can see what content they are interested in, how they move through a decision tree and the level of interest they have ongoing.  Scoring what is invisible and surfacing it for sales readies the conversation your company will eventually have.
  5. Qualifies Leads: If your expensive sales team is wasting time talking to people that will never buy, then it is a waste of resources and money.  Allow your system to direct such uninterested prospects to some kind of referral nurturing campaign.  The workload for your sales team can be focused and cut down by seeing your marketing automation system percolate with the most qualified leads.
  6. Positions The Sales Meeting: Imagine someone who is already sold.  They are ready to do business with you.  They know your value proposition and they trust you.  This is the result of marketing automation executed well.  Your buyer feels like they know you because of the hard work of your marketing automation processes.

There are two ways to sell – you call people or they call you.  Calling people has natural limits.  You can only do it so often.  It is linear and inefficient.  It takes manpower and will power.

People calling you can scale as a business process.  It affords you better opportunities with higher levels of effectiveness.

Take a look at your selling process.  Think through how it works and what you would want your buyer to experience.  Imagine a process which connects personally and moves the buyer forward towards the sale.

What would stop you from implementing such a system?

Marketing Automation Branding Game

The marketing automation vendors of today will consolidate into a couple of brands with a winner take all stakes game unfolding today.  Marketing Automation Software Guide published an article that provides some analysis and insight into the revenue and funding of today’s players.  It’s great analysis for seeing who has taken money and what the market share is.

Our Take

Marketing automation is still in the cult stage.  When you say it to people, you have to explain it.  The term has not circulated substantially like “CRM” or “CAD” software.  When a term proliferates for common understanding then the respective saturation will have an associated brand.  Today, “CRM” connotes Salesforce.com and “CAD” means AutoCad.

The information age creates a brutal existence for brands.  Books means Amazon.  Classifieds means Craigslist.  Facebook does not have a serious competitor.  The second brand is inconsequential.  In our past lives, they mattered because we wanted to temper the power of the first brand from a distribution control setup.  Pepsi existed to allow an alternative to Coke’s dominance and negotiation with retailers.

With the internet, we go straight to the manufacturer.  As the brand category for marketing automation becomes common because everyone recognizes the problem then there will be an associated winner, likely with two categories.

Kevin Maney explained in his book Trade-Off that brands succeed because they are either high fidelity – the overall experience of a product or service – or high convenience – the ease of acquiring a product or service.  Being neither dooms you to failure.  Being committed to one allows you to be the winner.

Thus, there will likely be a high fidelity marketing automation offering and a high convenience vendor which will dominate the market.  The breakdown of the two players will be broken down by price and brand awareness.  Spending $28K per year for a marketing automation solution like Marketo attracts a high fidelity buyer.

Having the freemium model like Loopfuse OneView gets you going immediately via a try without a buy model.  There are two different categories of buyers served.

We believe that as marketing automation as a category expands to become a common shorthand, then the best branded companies in the high fidelity and high convenience subcategories will dominate.

The category has not yet been mainstream, thus, the branding war is still going.  The winner will take all.

The 8 Ball

While it may be entertaining to see the millions thrown at funding the companies seeking the crown, the noise of marketing clouds what matters.  It’s not a features and benefit battle.

While it may not be completely true, assume parity among the vendors for the main required features to be required as marketing automation.  Here’s why people pick the Apple iPod or Salesforce.com and why they will eventually pick the marketing automation vendor winner:

  • Ecosystem: All the accessories such as community, support, add-ons, integrations, etc. are built up easily for the winner by third-parties.
  • Leadership: We like picking the winner.  It reduces perceived risk, regardless of actual functionality.
  • Congruence: Content which talks about how to solve your problem rather than sell software will drive connection.  Does the company drink their own Kool-Aid?  Do they market with content and nurture?  Or is it just a bunch of developers that are two steps removed from how people actually buy.
  • Positioning: Who makes their name synonymous with “marketing automation” as a brand in our minds?  It will show up in the conversations we have.

Sadly, many of the vendors just don’t get it.  On the cover, they look like they help you convert leads.  Under the hood, they are just a software company.  The market rewards the companies that get it.

Keep your eye on the 8 ball in all the analysis and market hype:

  • It’s much more about your marketing than your software.  We can interchange software with the nurturing campaigns we implement.
  • It may be a few years before marketing automation becomes mainstream.  In the meantime, there is not a clear winner.  Consolidation will occur over time and your strategies and campaigns should be portable if a vendor folds.
  • Michael Dell said, “Over time all technologies commoditize.”  It’s a tool at the end of the day.  Noone will ask you what marketing automation software you used to win them as a customer.  It’s like asking who we host our website with.  Does it really matter?

Whether there is an IPO for a marketing automation vendor in the near future or a buyout by Salesforce.com or Google, the products are enablers to get a result – more converted leads.  Watch the branding leader emerge and make your pick accordingly.  Then when you want to make it work, come talk to us.

What are your thoughts on marketing automation software today in the market?

 

Niche Marketing Strategy For Inbound Marketing

If your offering is not a mass market appeal, then your niche marketing strategy needs to position your brand for a specific, narrow and identified buyer.  There are brands that appeal to the mass market.  GE light bulbs, Xerox copiers, Dell laptops and the New York Times are focused on the masses.  If brands like these are not your competitors, then you are a niche.  You are part of the long tail.  Your strategy is completely different.  There needs to be a narrower focus to connect with your market.  As an inbound marketing firm, we work heavily with niche marketing strategies.  Our customers have a specific offering for a specific market.  Here are strategies to keep in mind as a niche player to drive revenue with your niche.

Stay Narrow On Your Buyer Profile

“I don’t know the key to success, but the key to failure is trying to please everybody.” – Bill Cosby

Heed Billy Cosby’s words.  A niche, by definition, is exclusivity.  There is a select crowd.  Everyone is not part of it; only a select or self-selected group are part of it.

Trying to please everyone dilutes your brand and muddies your message.  Ensure that your buyer profile is specific and targeted.  Your messaging must be tightly communicated to this specific person.  The narrower your message is, the better your brand will stick.

The temptation is to appeal to everyone.  Stay away from this.  Create new brands.  But don’t try pleasing everyone.  Your marketing strategy needs to focus only on the people that fit your offering in taste, personality and requirements.

One-to-One Marketing

Putting out a broad message only convolutes.  Treat each message as if it were to a specific person, namely the one in your buyer profile.  Create a personal tone.  Use highlights of successful customers.  Help your buyer see themselves in the accounts of your success stories.

One-to-one is the strategy to pursue rather than the one-to-many message.  If you make spicy sausages for Asian food lovers, use language and stories that connect with this specific buyer.  Be personal.  Be sensitive and use the language which connects.  Make it completely relevant to how this buyer thinks and considers based on what you know from your past customers which are similar.

Lead With Your Offering As The Best

Be the best.  If you are not the best for your niche, redefine your niche or enhance your offering.  There is nothing more powerful than being positioned as the leader.  Go to the grocery store and you will see examples.  There are lots of cheeses.  Which is the best?  Best in what category is the better question.  Best cheddar might be different than best aged Swiss.  The brands are likely totally different.  They are both cheese, however, their differentiation in categories causes us to reconsider brands in our decision making.

Define your offering in a way that allows you to lead.  Rally around this and be relentless in your communication to your buyer so that it is without question that you are the leader.

Choice Is Driving Niche Marketing

The internet has opened up the world of choice for all of us.  We can consider more options.  Your position in a niche and the perception you have in the mind of the buyer requires you to be specific in your approach.  Marketing automation which filters your incoming leads into the right conversation are important for presenting the most personal and relevant information.

Using systems which help you qualify your buyer up front are critical in your marketing process.  Success comes from being undisputed as the leader in your category.  Ensure your niche is well-defined and that you connect with the ones that matter.

How can you get narrower to grow your opportunity?

Marketing Automation Campaigns To Set Up Your Salesperson

Marketing Automation is the step after you attract a visitor.  It is the nurturing which builds trust with a stranger.  The temptation and illusion which a traditional salesperson finds difficult to resist is selling too early when the buyer is not ready.  Marketing automation helps your buyer become ready for the sales conversation.

Old Mindsets

Premature selling is the root cause of many organizations who have not transitioned to the new economy.  Their old mindsets have them doing the following:

  1. Interrupt prospects
  2. Continual follow up
  3. Sell, sell, sell

Effort is confused with results.  Success is a low percentage.  Typical numbers may be 2 out of 100 cold calls get a meeting or 2 out of 100 mailers got a call.  All the while, the question of what happens to your brand with the other 98% is ignored.  You damage your brand.  You don’t get a second shot to make a first impression.  But, that matters little to someone who only cares about selling.  It’s part of the delusion in a sales mindset.  The carnage and failure rate is ignored.

What About Buying?

Think about how you buy.  When did you want a salesperson to call you about software, services or products you were not sure you needed yet?  Likely later, rather than sooner.  Here is how a buying process works:

  1. Have need
  2. Search for need
  3. Become aware of offerings
  4. Educate myself
  5. Look for value and content
  6. Subscribe
  7. Request meeting
  8. Confirm credibility
  9. Buy

The buyer is largely in a self-service mode to get to the goal you both want – a sale.  How is this process managed effectively today?  Marketing automation systems which are set up with multiple campaigns that nurture the buyer based on their preferences help your brand build trust in the mind of the buyer.  It helps the buyer become ready to engage you and purchase.

Types of Marketing Automation Campaigns

Let’s assume that the various marketing automation systems today can get the job done of nurturing and building trust.  You will likely start with some standard automated marketing campaigns which are based on specific buyer profiles.  In our marketing automation consulting, here are a few which nurture and convert leads to customers:

Education Campaign

Nurture by providing education on your industry and offering.  Buyers think about your value offering a fraction of the time your company incessantly talks about itself.  Help them with the knowledge gap by providing valuable information which allows them to be in an intelligble conversation with your sales team.

Use Case Campaign

Help the buyer see the use cases of your offering and the success stories.  This builds a picture for identifying with your product or service in solving their problem.  The envisioning should make your value proposition indispensable with regards to your competition.  You must establish leadership and uniqueness.

Branding Campaign

If you are in an unknown category, this campaign should drive your leadership position.  Capitalize on the PR and credibility you have established in your market space and educate the buyer on your category.

Buying Campaign

Explain what it means to be a customer and how your team supports and brings added value in the context of ongoing relationship.  This helps build relationship in the mind of the buyer and trust.  Explain your processes and create transparency with how your service delivery is different and reliable.

Imagine that a visitor to your site engages one of these funnels or another custom developed marketing automation process.  Their nurturing can be measured for effectiveness by ongoing scoring and triggers in your CRM system.  The respective buying funnel should be designed to help a smaller sales team engage when your system tells you who is ready.  You will see the digital behaviors each nurtured lead has in their contact record.  Clicks on your content, subscribing to additional value pieces or response to a call to action are more valuable in this system than a follow-up phone call with the buyers’ guard up.

By the time sales engages, your buyer should relate to you and your brand with high trust.  They know you and trust you because you provided value which connects in a relevant, personal and timely way.

What are the campaigns you believe your buyers care about and need to say, “Yes?”  Feel free to comment below.

Four Brand Marketing Strategies For Your Products And Services

Your brand is far more important than your product or service. How a buyer or customer perceives you in the mind far outweighs what is already expected in your service.  We all expect quality products and great service.  Ask anyone what makes them special and the answer is typically something generic of this sort.  There is nothing special about this claim.  You are supposed to deliver on these promises or you should not even be around.  What is important is whether your brand convinces an inundated marketplace of inattentive buyers that what you offer truly is special.  Here are four brand marketing strategies to focus on today that breaks through the noise.

Define Your Category Specifically And Narrowly

Being broad in your categorization is a losing strategy.  It opens the door for comparison.  If you say you are a car dealer, then you are generic in the mind of the buyer.  If you specialize in exotic European cars, then you are in a category of few.  If you are the premier Ferrari dealer in the southwest region of Texas, then you are special.

Your category will either dilute you in the mind of the buyer or specialize you.  Being special affords you the opportunity to position with expertise.  There is not a lot to comparison shop with.  At AscendWorks, we define our category as the leading inbound marketing strategy consulting company.  We have not met anyone who puts the process of lead generation, lead nurturing and lead conversion together in an integrated process and strategy as we do.  It is a narrow category in which we are the leader.  We have mastered it over years and our customers understand this brand.

You are always asked what you do.  Be sure to use the opportunity to be specific and narrow in your definition.  If you are being compared in the mind of your customer, then listen carefully and further refine your definition.

Brand By Leadership

If everyone needs what you offer, then you better be the leader.  The leader is the perceived expert and first in the category.  Establishing leadership today is done with content and PR.  Are you talked about and are you written about?  The reason is that our fingers do the walking today.  We search for what we are looking for.  We are looking for authority, credibility and leadership when we buy.

The world is not fair or balanced.  It is highly imbalanced.  You do not recall who took fourth at an Olympic event, PGA golf tournament or Grammy awards.  The first place winner is disproportionately lauded and celebrated.  First is the brand leader.

Thus, if you define your category narrowly and you are the leader, then your position in the mind of the buyer affords you disproportionate attention.  This is even more important today.  With the internet, the imbalance is further wedged between number one and two.  Facebook, Twitter and Amazon get to take the spoils of their respective categories.  They are first.  Second is not even known well.  Their leadership amplifies their winnings.

Likewise, your opportunity to be the leader should be a primary strategy to position your brand.  Leadership is not cheap.  It is hard work and a relentless push towards positioning with authority.  The prize is worth it.

Provide Meaning For Your Brand

When I say your brand, I should have clarity about its meaning.  We use phenomenal brands in our vocabulary.

“Pass me a Kleenex.”

“Can you Xerox that?”

FedEx it to me today.”

Millions of dollars have been spent to use these simple names as part of our lexicon.  They become verbs, adjectives and proper nouns.

as-cend-works [uh-send-wurks], n. the leading inbound marketing strategy consulting company.

Everything you do in your marketing is to create meaning for your brand.  The colors, content, work, service is to drive the shorthand definition in the mind of the buyer and help your customers tell others the meaning of your brand simply.

It used to be that marketers could throw dollars at you to drive this meaning.  Today, your market will respond with your hard work in content, social media and relentless work on your systems for driving your brand definition.  Consistency and clarity is key.  Your products and services merely reinforce the idea you germinated in my mind.  Ensure your marketing systems are set up to position you and define you specifically.

Keep Brands Separate

Zappos sells shoes.  Apple sells consumer computer devices.  If Zappos starts to sell what Apple sells and vice-versa, then there is brand confusion.  They would both be disadvantaged.  In our minds, we know Zappos for what they do and Apple for what they do.  If they wanted to enter into new markets, it is better to narrow the category and create a new brand, otherwise, they dilute the power of their own brand in our minds.

It is a lot of work to maintain many brands, much less just one.  If your products or services compromise clarity about one brand offering, then do not meld them together.  Protect the definition of your brand and build a new one.

Think about the buyer.  Buyers think simplistically.  We use shorthand and stereotypes.  Grasping something like a hybrid motor scooter and bike only compromises our own thoughts.  It is heavy like a scooter and light like a bike?  It is great at nothing, then.  Your own brand is that important.  It needs uncompromising focus, definition and leadership to win in the mind of the buyer.  Don’t compromise.

Branding Is The Strategy

You want both – a quality product or service offering and a remarkable brand.  They’re not a trade-off.   There are numerous stories of great products and services that fail.  Look at the reason.  It is a poor brand.  Being great but not being perceived as great means losing in business.  Being the purist and insisting on your intrinsic value misses the customer completely.  We can’t make prospects buy.  They buy based on their perceptions and emotions when they pick you or your competitor.  They buy the brand.

What is your brand and how would you like to be known with your customers?  Feel free to comment below.

Bought Not Sold

Most products and services are bought not sold.  The old strategy of building up a sales team is dying.  It is based on the assumption that we need to be sold.  Think about the last dozen items you bought.  Were you sold?  Did the persuasion of a salesperson and their skills become the deciding factor?

You bought what you wanted after you decided.  You decided because you picked what you believed was best.  With the internet, you can compare, research and solicit opinions quickly and conveniently.  The process involved educating yourself and seeing how the different brands you were entertaining were perceived and experienced by others.

Selling Would Be Disruptive

If a salesperson interrupted you without your request, this would be highly disruptive.  Your guard would go up.  It might be welcome at the right time.  However, it can be premature and damage your perception of a brand you might be entertaining.  It would feel like selling.

By the time you decide to buy, you are most likely able to talk intelligibly because you educated yourself and are ready to engage.  You are buying.

The Invisible And Hard Work Of Positioning

You are a buyer.  Transfer the sympathy of your experience to your role as a seller.  Your job is not to sell.  It is to position and brand your product or service to be the best in the mind of the buyer.  Once you are perceived as the best, the job shifts to engaging the sales process.  Enough trust has been built by your brand to allow for your buyer to move forward with confidence.

Smart organizations know how to position on the internet.  It is the buying arena.  The convenience of search, social media and content make it easy for a buyer to build a perspective.  They are looking for validation and value.

The hard work comes from:

The picture your buyer gets from your brand and your fans builds the credibility you need for selling.  It is the new and more efficient way to sell.

Think Inbound Over Outbound

Assume your buyer does not want you to bug them unless they are ready.  Hence, you are constrained to develop an inbound marketing approach.  You must generate awareness, foster trust and convert the sale by developing and walking the buying process.

This system is different than building an outbound process which is typically heavily reliant on sales people interrupting and following up with prospects.  They are two different systems catering to different eras.

Today’s era invites an inbound marketing approach.  The design, monitoring and refinement of this system involves digital feedback loops and automation.

If products and services are bought rather than sold, then having the right process that maps to today’s reality is both sensible and strategic.

How have you observed the shift to buying versus selling?